In our business process, we take the handling of personal data very seriously and protect your privacy. We treat personal data collected on the website confidentially in accordance with the requirements of the law. Our corporate policy has strict provisions on data protection and information security.
Collection and processing of personal data We do not store personal data unless you voluntarily provide it for a specific purpose (e.g. registration, surveys, competitions, fulfillment of a contract, etc.).
Product offer, sale and support In connection with the offer, sale and support of our products, we may collect personal data in the following cases:
When you request information or support related to our products or services, for example product warranties or other after-sales support (related to power tools), data from us or seminars and training events you have attended. If you subscribe to or participate in mailings or news, such as promotions, contests, exchange programs, cashback plans, etc. We will use your personal data exclusively for the purpose for which it was collected.
Registration and technical support In connection with registration and technical support, we will collect and use information about you and your personal data when you register your product for warranty registration purposes or contact us for technical support, and in each case, we will use the collected personal data exclusively for the respective purpose.
Each time you use the Internet, your web browser automatically transmits some information to us, which we store in so-called log files. We keep these log files for a certain period of time, for fault identification or security reasons (e.g. investigating network attacks), and then delete them. If it is necessary to keep the log files as evidence, they will not be deleted until the event has been finally resolved and may be submitted to investigating authorities in individual cases. Log files (with or without the full IP address) are also used "to analyze advertising and marketing research and market coverage for us and third parties, to the extent permitted by law and based on individual consent."
In addition, the information collected when accessing our website includes the IP address, the referrer URL to our website, the pages viewed, the files downloaded (number of downloads), the movies/audio watched, the links clicked, the search keywords or phrases (site search), the time of access, the browser used, etc. In the case of access due to online advertising (banner ads, video ads, search engine ads, etc.), the motivation for access from the advertisement and the advertising keywords are also recorded.
Based on this collected information, we further optimize our website and customize it to our visitors' needs.